Troubleshooting

Having trouble keeping your wick lit? Check out this video and let us know if it helps!

FAQ's

What is fragrance oil made from?

Fragrance oils used in candles contain a variety of aromatic components, some sourced naturally and others created synthetically. Natural fragrances are extracted from plants or flowers, while synthetic fragrances are produced from artificial materials. With over 2,000 premium fragrance blends available for candle making, there are stringent global regulations ensuring the safe use of fragrance ingredients.

How long should I allow any of my candles to burn for?

Limit candle burning to a maximum of 4 hours. Always supervise lit candles and ensure they are placed away from flammable objects. Keep candles out of reach of children and pets. Before lighting, trim the wick to 3/16" (5mm) each time. Maintain a clean wax pool by removing any debris. Avoid burning candles for longer than 4 hours and extinguish them when 1/2" of unmelted wax remains.

When should I stop burning my candle?

You should extinguish your candle when there is approximately 1/2 to 1 inch of wax remaining. This residual wax serves as a safety buffer. Burning the candle beyond this point may cause the glass to overheat and potentially shatter.

What temperature should my candle be burning at?

It's advisable to keep your candle burning at around 150 degrees Fahrenheit or lower. However, it's crucial to ensure that the temperature never reaches the flashpoint temperature of the oils used in the candle.

What are your wood wicks made from and are they treated?

Our wood wicks are crafted solely from 100% natural wood sourced sustainably from Sappy Fruit Trees in the USA. We use a vegan, non-toxic proprietary adhesive to create our adhered wicks, ensuring they meet stringent environmental standards. The wood species used are not listed in the CITED appendices or on the IUCN Red List of Threatened Species. Our wood wicks are not treated with any additional chemicals or substances.

Do I need to treat the wicks with anything before using them?

No, you do not need to treat the wooden wicks with anything before using them. In fact, we advise against treating them with any substances or chemicals before use.

What are the benefits of using wooden wicks?

Using wooden wicks in your candles offers a range of benefits. Firstly, they promote a fast melt pool formation, ensuring an excellent hot throw for a satisfying fragrance experience. Additionally, the crackling sound produced by wooden wicks adds to the ambiance, creating a cozy atmosphere. Unlike traditional wicks, wooden wicks produce minimal carbon buildup and debris, resulting in a cleaner burn. Their rigidity means they don't require frequent straightening, making for a hassle-free burning experience. Wooden wicks are versatile and can be used with various types of candle wax, including container, pillar, and votive candles. Sourced responsibly from FSC-certified mills in the USA, they uphold sustainability standards. With multiple options available, you can select the perfect wooden wicks to match your candle's performance and visual aesthetic.

Why use a wooden wick instead of a cotton wick?

Opting for a wooden wick offers numerous benefits compared to cotton wicks. Wooden wicks can be customized for unique visual effects and create a distinctive horizontal flame. In larger candles, they can achieve a full melt pool with just one wick, reducing the need for multiple wicks. They produce a charming crackling sound while burning, enhancing ambiance. Their rigidity saves time and money in production, as they require no wick bars or dowels and no straightening. Unlike cotton wicks, wooden wicks don't mushroom, produce minimal carbon buildup or debris, and don't soot, resulting in a cleaner burn. Additionally, they're entirely American-made, meeting Forest Stewardship Council standards. With various options available for performance and aesthetics, wooden wicks provide a modern, upscale look, adding value to your candles.

What makes wooden wicks unique?

What sets wooden wicks apart is their ability to transform candle making into a modern luxury experience. In a competitive market, where artisans strive to capture attention, wooden wicks offer a unique solution. They create candles with a modern appeal, intriguing visual aesthetic, and captivating soft crackling sound, making them stand out in the crowd of creative offerings.

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